Termini e condizioni del servizio

1. General provisions

These online store rules (hereinafter, the Rules) are a legally binding document for the Buyer and the Seller, setting out the rights and obligations of the Parties.

The Seller reserves the right to amend, correct, or supplement these Rules at any time. The Buyer will be informed of changes to the Rules on the online store website.

2. Conclusion of the sales contract

The sales contract between the Buyer and the Seller is deemed concluded when the Buyer places and confirms an order in the online store after having reviewed these Rules.

3. Seller's rights

If material circumstances arise, the Seller has the right to temporarily or fully suspend the operation of the online store without prior notice to the Buyer.

If the Buyer attempts to harm the operation, stability, or security of the online store or breaches their obligations, the Seller has the right to restrict or suspend the Buyer's access to the online store without warning.

4. Seller's obligations

The Seller undertakes to provide access to the services of the online store in accordance with these Rules.

The Seller undertakes to deliver the goods purchased by the Buyer using the delivery method selected by the Buyer and under the conditions set out in these Rules.

If, due to unforeseen circumstances, the Seller is unable to deliver the ordered goods, the Seller may terminate the sales contract after notifying the Buyer. The Seller may offer a similar product. If the Buyer refuses, the Seller undertakes to refund the amount paid within 3 business days.

Funds for returned goods are refunded within 5 business days of receiving the returned product.

5. Buyer's rights

The Buyer has the right to purchase goods from the online store in accordance with these Rules.

The Buyer has the right to withdraw from the sales contract by notifying the Seller in writing no later than 14 calendar days from receipt of the goods.

The Buyer may exercise this right only if the product has not been damaged, its appearance has not materially changed, and it has not been used.

6. Buyer's obligations

The Buyer must pay for and accept the purchased goods in accordance with these Rules.

If the Buyer refuses to accept the goods at the time of delivery without a valid reason, the Buyer must reimburse the Seller for the return costs upon the Seller's request.

The Buyer must keep their online store login details secure and must not disclose them to third parties. All actions performed using the Buyer's login details are deemed to have been performed by the Buyer.

7. Product prices

Prices in the online store are stated in euros including VAT. After the order is confirmed, delivery charges, where applicable, are added to the total price of the goods.

8. Payment

Payment is accepted by Visa, Mastercard, Apple Pay, Google Pay, and online banking. Payments are processed through the Montonio payment platform. Payments are made in euros.

9. Delivery of goods

When placing an order, the Buyer must provide an accurate delivery address.

The Seller delivers goods according to the delivery times stated when the order is placed.

If goods are delivered directly to the Buyer, the Buyer must check the condition of the parcel and the quantity, quality, and assortment of the goods upon receipt. If any discrepancies are found, the Buyer must refuse the parcel and record the issue on the transport document.

10. Returns

You may return a product within 14 calendar days of receiving it. The returned product must be unused, undamaged, in its original packaging, with all labels and accessories. Return costs are borne by the Buyer, except where the product is defective or was delivered by mistake.

This right applies only to natural persons making purchases for non-commercial purposes.

The 14-day right of return does not apply to perishable goods (cold-pressed oils and other food products). If you receive a defective or non-conforming product, please contact us within 24 hours of delivery: Info@microbiotafood.eu or +370 606 07677 (WhatsApp, Telegram).

11. Product warranty

All non-food products are covered by a 24-month warranty. Repairs during the warranty period are free of charge. The warranty does not cover parts subject to normal wear and tear.

For warranty repairs, send or deliver the product at your own expense to: Salų g. 14, Voveriškių k., Klaipėdos r., Lithuania.

12. Dispute resolution

All disputes are resolved through negotiation. If an agreement cannot be reached, disputes are resolved in accordance with the laws of the Republic of Lithuania.

The authority for out-of-court settlement of consumer disputes is the State Consumer Rights Protection Authority, Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt

A complaint may also be submitted via the EU dispute resolution platform: http://ec.europa.eu/odr/

13. Company details

UAB Baltos salos
Company code: 304075537
VAT number: LT100009599417
Address: Salų g. 14, Voveriškių k., Klaipėdos r., Lithuania
Email: info@microbiotafood.eu
Tel.: +370 606 07677